Return / Revocation
We strive for satisfied customers and do our utmost to deliver what you expect. Despite our best efforts, your purchase may not be what you expected. Please let us know within 30 days of receiving your order by contacting us by e-mail or telephone or by using the return form.
Our working method is described in detail in our general terms and conditions. Below you will find a brief summary.
You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately € 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us via firstname.lastname@example.org or 06 24 45 65 85. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. is.