Shipment and delivery
How long does it take before I can expect my order to be delivered?
As soon as we have received both the order and the payment, we will process your order. The same or next working day we give the package to the carrier. Depending on where you live, in Holland or abroad, your order will be delivered the next working day.
The shipping costs are very high while ordering just some small products. Why is that?
It's very likely that you have ordered one or more spools of thread. These spools are too big to fit through a letter box. That's why they need to be send as a package causing the extra charges.
I have received a track & tracenumber by mail but when I check this online I get an error message.
This problem occurs once in a while. Usually, the best solution is to wait one day and then try again. You can always contact us if you have questions about the delivery of your order.